技术支持 Technical Support
我们很乐意帮助你顺利使用 Chinese Pinyin。We are here to help you get the most out of Chinese Pinyin.
联系方式 / Contact
邮箱 / Email: mandarinspeak@foxmail.com
通常在 1–3 个工作日内回复。Typical response time: 1–3 business days.
常见问题 / FAQ
1) 订阅与购买 / Subscriptions & Purchases
App 内购由 Apple 处理与计费。退款请参考 App Store 政策。In‑app purchases are processed by Apple. Refunds follow Apple’s policies.
2) 学习内容与翻译质量 / Content & Translation Quality
学习内容仅供参考,语境不同可能导致差异。Content is for reference and may vary by context.
3) 崩溃或无法使用 / Crashes or Not Working
请按下方“反馈指南”提供信息,以便我们快速定位。See “How to Report an Issue” below to help us diagnose quickly.
反馈指南 / How to Report an Issue
提交问题时,请尽量包含以下信息。When reporting, please include:
- 设备与系统版本 / Device & iOS version
- App 版本 / App version
- 问题描述与出现步骤 / Issue description and steps to reproduce
- 是否稳定复现 / Whether it’s reproducible consistently
- 相关截图或录屏(如有)/ Screenshots or screen recordings (if available)
- 网络环境(蜂窝/Wi‑Fi)/ Network conditions (cellular/Wi‑Fi)